Account data
AlchemCharts uses account, subscription, support, and setup information to provide the service.
Formal privacy policy
Privacy Policy
This Privacy Policy explains how AlchemCharts collects, uses, shares, stores, and protects information connected to accounts, subscriptions, support, software use, and market data setup.
Overview
Key points
This overview is for convenience only. The full Policy below controls if there is any conflict.
Billing safety
Full payment details should be handled by secure payment processors, not email or support forms.
Market data
Exchange and data provider requirements may require subscriber information and agreement status.
No mailing list sales
AlchemCharts does not sell or rent mailing lists and is not built around pop-up advertising.
Section 1
Scope of This Policy
This Privacy Policy explains how AlchemCharts, LLC ("AlchemCharts," "we," "us," or "our") collects, uses, discloses, stores, and protects information when you use the AlchemCharts website, account area, software, subscription, support, market data setup, communications, and related services.
This Policy applies to information collected online and through AlchemCharts support, account, billing, setup, download, and software-related interactions. Some third-party services, exchanges, data providers, payment processors, linked websites, or market data agreements may have their own privacy terms.
If you do not agree with this Policy, do not use AlchemCharts.
Section 2
Information We Collect
The information AlchemCharts collects depends on how you use the service, what information you provide, and what features are available to your account.
- Account and contact information, such as name, email address, phone number, login status, account preferences, and support identifiers.
- Subscription and billing information, such as plan, subscription status, billing status, charge amount, receipt information, cancellation status, payment method summary, and processor identifiers.
- Support information, such as messages you send, issue category, support history, screenshots, attachments, device details, error messages, and information needed to investigate or respond.
- Software, device, and usage information, such as app version, download status, installation context, IP address, browser, operating system, device type, log information, feature usage, and diagnostic information.
- Market data setup information, such as exchange agreement status, professional or non-professional classification answers, data entitlement status, and information needed for exchange, licensor, or data provider requirements.
- Communication information, such as preferences, email delivery data, product update status, and records of transactional, account, billing, setup, support, and administrative communications.
- Information from service providers or third parties, such as payment processors, hosting providers, analytics tools, email providers, support tools, data providers, exchanges, or licensors.
Section 3
How We Use Information
AlchemCharts uses information to operate, provide, protect, support, improve, and administer the service.
- Create, authenticate, maintain, and secure accounts.
- Provide subscription access, downloads, software use, market data setup, and account features.
- Process payments, receipts, billing support, cancellations, failed payment notices, and subscription status.
- Respond to support requests, troubleshoot issues, investigate blank charts, review screenshots, and document support history.
- Process market data agreements, exchange requirements, entitlement status, provider requirements, and compliance workflows.
- Send transactional, account, billing, support, security, service, setup, product, and administrative communications.
- Detect, prevent, investigate, or respond to fraud, abuse, security incidents, unauthorized access, policy violations, or legal claims.
- Maintain, test, analyze, improve, and develop the website, account area, software, support resources, and related services.
- Comply with law, enforce terms, respond to legal requests, and satisfy accounting, audit, tax, exchange, licensor, or data provider obligations.
Section 4
Payments and Billing Information
AlchemCharts uses payment processors to help process subscription payments. Do not send full credit card numbers, security codes, bank information, or payment credentials through support forms, email, screenshots, or messages.
AlchemCharts may receive and store billing-related information needed to operate your subscription, such as payment status, charge amount, receipt information, customer or subscription identifiers, invoice status, card brand, last four digits, expiration summary, billing address, or other processor-provided payment summaries.
Full payment details should be entered only through secure payment flows provided for that purpose.
Section 7
Retention
AlchemCharts keeps information for as long as reasonably needed to provide the service, maintain accounts, process billing, support users, keep business records, comply with legal, tax, accounting, exchange, licensor, or data provider requirements, resolve disputes, enforce agreements, and protect the service.
Retention periods may vary based on the type of information, the reason it was collected, account status, legal requirements, provider obligations, and operational needs. When information is no longer needed, AlchemCharts may delete, de-identify, aggregate, archive, or otherwise handle it according to its records practices.
Section 8
Security
AlchemCharts uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
No website, software, payment flow, data feed, email, support system, or storage system can be guaranteed completely secure. You are responsible for using a strong password, keeping login credentials confidential, logging out on shared computers, and contacting support if you believe your account has been compromised.
AlchemCharts Support will never need your password. Do not send passwords or full credit card numbers through email, forms, screenshots, or messages.
Section 9
Your Choices and Privacy Rights
You may be able to access, update, or correct certain account information by logging into your account. You may also contact AlchemCharts Support to ask privacy or account questions.
Depending on where you live and how applicable privacy laws apply, you may have rights to request access, correction, deletion, portability, restriction, objection, information about certain disclosures, or the ability to appeal a decision. These rights may be subject to verification, exceptions, and limitations.
You may opt out of optional marketing or product update emails by using available unsubscribe or preference tools. AlchemCharts may still send required transactional, account, billing, support, security, service, and administrative messages.
To make a privacy request, contact AlchemCharts Support at the email address below. We may need to verify your identity and account relationship before responding.
Section 10
Market Data Agreements and Provider Requirements
Some market data access may require exchange agreements, professional or non-professional classification, subscriber information, audit records, entitlement status, or other information required by exchanges, licensors, or data providers.
Do not guess when completing exchange or market data forms. AlchemCharts Support may help with the form process, but it cannot provide legal, regulatory, tax, financial, professional classification, or investment advice, and it cannot answer exchange forms for you.
Section 11
Third-Party Services and Links
AlchemCharts may use or link to third-party services, websites, payment processors, support tools, analytics tools, email providers, exchanges, data providers, licensors, and other services that are not controlled by AlchemCharts.
Those third parties may collect or process information under their own terms and privacy policies. Review those policies before providing information to third parties.
Section 12
Children
AlchemCharts is intended for users who are at least 18 years old and able to enter into a subscription agreement. AlchemCharts does not knowingly collect personal information from children under 13. If you believe a child has provided personal information to AlchemCharts, contact support so the issue can be reviewed.
Section 13
International Use
AlchemCharts is operated from the United States. If you access the service from outside the United States, you understand that information may be processed in the United States or other locations where AlchemCharts or its service providers operate.
Section 14
Changes to This Policy
AlchemCharts may update this Privacy Policy from time to time. The updated Policy will be posted on the website with a new last updated date. If a change is material, AlchemCharts may provide additional notice by email, account notice, website notice, or another reasonable method.
Your continued use of AlchemCharts after an updated Policy takes effect means you acknowledge the updated Policy.
Section 15
Contact
Questions or privacy requests can be sent to AlchemCharts Support through our contact form.
Have a privacy question?
If you are unsure what information to share, contact AlchemCharts Support. Do not send passwords or full credit card numbers.