Account information
Your name, email address, phone number, login status, and account preferences.
Plain-English summary
Privacy summary
A plain-English overview of how AlchemCharts handles account information, support requests, billing-related information, screenshots, and communication preferences.
This page is a summaryIt does not replace the full Privacy Policy or Terms of Service.
This page is a summary. The full Privacy Policy controls where applicable.
Privacy and account security illustration
Review the privacy summary below.
Section 1
What information may be used
To provide your account, subscription, software access, support, and market data setup, AlchemCharts may use information you provide when subscribing, logging in, contacting support, or using account features.
Subscription information
Your plan, subscription status, billing status, receipts, cancellation status, and payment method summary.
Support information
Messages you send to support, screenshots you attach, issue categories, and support request history.
Market data setup information
Information needed to help with market data forms, account activation, missing data, or blank charts.
Software and setup information
Information about installation, version, download status, error messages, or setup problems if you contact support.
Communication preferences
Your preferences for setup messages, support messages, account notices, and product updates.
Section 2
What not to send
Important security reminderNever send your password or full credit card number through support forms, email, screenshots, or messages.
Do not send passwords
AlchemCharts Support will never ask you to send your password.
Do not send full credit card numbers
Billing support does not need your full card number through email or support forms.
Be careful with screenshots
Screenshots are helpful, but do not include passwords, full card numbers, or private information unrelated to your support issue.
Do not send unnecessary personal information
Only send information needed to help solve your AlchemCharts issue.
Section 3
Billing and payment information
Account-specific billing information is handled in the secure account billing area. Public pages should not collect full payment details.
- Public support forms should not ask for full credit card numbers.
- The Billing page may show limited payment details, such as card brand and last four digits.
- Full payment details should be handled by secure payment systems.
- Support may ask for your account email, charge date, or charge amount to help review a billing question.
- Do not send full card numbers through email or support forms.
Section 4
Support requests and screenshots
When you contact support, the information you provide helps support understand what happened and how to help.
Support requests may include:
- Your account email
- Your name and phone number, if provided
- What you were trying to do
- What happened
- What you see on your screen
- Error messages
- Screenshots or files you attach
Before uploading a screenshotCheck that it does not show passwords, full card numbers, or private information unrelated to AlchemCharts.
Section 5
Login and passwords
Your password is used to protect your account. Support should never need to know your password.
- Use a password you do not use on other websites.
- Do not share your password with support.
- Use the Forgot Password page if you cannot log in.
- Log out when using a shared or public computer.
- Contact support if you think someone else has access to your account.
Forgot Password
Account Help
If you think someone else has access to your account, change your password and contact support.
Section 6
Communication preferences
AlchemCharts may send account, billing, setup, support, and product-related messages.
Required account messages
Important messages about your account, billing, cancellation, receipts, password reset, or subscription status.
Setup and support messages
Messages that help you install AlchemCharts, complete setup, or resolve support requests.
Product updates
Messages about AlchemCharts updates, changes, or maintenance.
Announcements
Messages related to AlchemCharts or Market Skills student communication, where applicable.
Required account and billing messages may still be sent even if you opt out of optional updates.
Section 7
Market data agreements
Some market data may require exchange agreements before data can be activated. These agreements may ask for information required by exchanges or data providers.
- Some forms are required before certain data can be activated.
- Professional/non-professional questions are exchange classification questions.
- Do not guess if you are unsure.
- Contact support if a market data form is confusing.
- This page does not replace the terms or privacy notices connected to exchange agreements.
Section 8
Formal privacy documents
This page is only a plain-English summary. The formal documents below control where applicable.
Full Privacy Policy
Terms of Service
Market Data Agreements
Billing and Cancellation Policy
Support and Security Contact
Section 9
Privacy FAQ
Is this the full Privacy Policy?
No. This is a plain-English summary. The full Privacy Policy controls where applicable.
Should I send my password to support?
No. Never send your password to support.
Should I send my full credit card number?
No. Never send your full credit card number through email, support forms, or screenshots.
Can I attach screenshots to support requests?
Yes, screenshots can be helpful. Before uploading, make sure they do not show passwords, full card numbers, or unrelated private information.
Where do I manage billing information?
Log in to your account and go to the secure Billing area.
What email should I use for support?
Use the same email address connected to your AlchemCharts subscription whenever possible.
Can I update my communication preferences?
Yes. Log in to your account and open Profile or Communication Preferences.
What if I think my account is not secure?
Change your password and contact support.
Does this page provide legal advice?
No. This page is a plain-English summary and does not provide legal advice.
Have a privacy or account security question?
If you are unsure what information to share, contact support. Do not send passwords or full credit card numbers.
This page is a summary. The full Privacy Policy controls where applicable.