Forms may be required
Some data cannot activate until the required agreements are complete.
Market Data Help
Help with market data agreements
Use this page if a form is confusing, a data type is pending, or options, futures, indexes, or charts are not loading as expected.
Exchange forms affect what market data your account is allowed to access. If you are unsure how to answer, stop and ask support.
What To Know
These forms are required by exchanges
They are about data access and exchange rules. They are not trading advice, and support cannot answer personal classification questions for you.
Do not guess
If a professional or non-professional question is unclear, pause and contact support.
Data may be affected
Indexes, options, futures, or some symbols may be unavailable until access is approved.
Common Data Issues
Pick the issue that matches your screen
I do not know how to answer a form question.
Do not submit a guess. These forms can affect your access to exchange data. Contact support and explain which question is unclear.
I submitted forms, but the status still says pending.
- 1Confirm every required form was submitted.
- 2Confirm your AlchemCharts subscription is active.
- 3Allow time for review or activation if the page says pending.
- 4Contact support if the status does not change or you are not sure what is missing.
Options, futures, indexes, or charts are missing.
This is often a market data permission, agreement, activation, symbol, or account-status issue. Start with the account market data page, then use Blank Charts Help if charts still do not load.
Need help before submitting?
Ask support before guessing on exchange agreement questions.