AlchemCharts
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You are here: You are in the Help Center. Choose the issue that matches what you are trying to fix. New to AlchemCharts? Start setup.

Help Center

How can we help?

Choose the issue that matches what you're trying to do. If you are new, start with setup.

Start setup Contact support

What do you need help with?

Start setup

Create your account, subscribe, complete market data forms, download the app, and log in.

Start setup

Download or install

Download the Windows installer, find the file, install AlchemCharts, and open the app.

Download help

Log in or reset password

Get help signing in, resetting your password, or fixing email/account mismatch issues.

Login help

Blank charts or missing data

Fix blank charts, missing symbols, delayed data, or market data agreement issues.

Fix data issue

Billing or cancellation

Get help with subscriptions, payment, invoices, cancellation, or account billing.

Billing help

Mac setup options

AlchemCharts is a Windows app. Review your options before subscribing or installing on a Mac.

Mac help

Not sure where to start?

Pick the closest option and keep moving.

I'm new Something is broken I'm on a Mac

What computer are you using?

Windows

Use the Windows installer and follow the download guide.

Download AlchemCharts

Mac

AlchemCharts is a Windows application. Review Mac setup options before subscribing or installing.

Review Mac options

Not sure

Contact support and we'll help you choose the right path.

Contact support

Browse all help topics

Getting started
Download and install
Login and account
Charts and market data
Billing
Mac setup
Contact support

Quick fixes

Try these first

Use the same email everywhere

Use the same email for account creation, subscription, market data forms, and app login.

AlchemCharts is Windows-based

If you are on a Mac, review setup options before subscribing or installing.

Blank charts usually mean account or data setup is incomplete

Check your subscription, market data agreements, and login email before contacting support.

FAQ

I'm new. Where do I start?

Start with the setup guide. It walks you through account creation, subscription, market data forms, download, installation, and login.

My charts are blank. What should I do?

Check that you subscribed, completed any required market data agreements, and logged in with the same email you used during setup.

Can I use AlchemCharts on a Mac?

AlchemCharts is a Windows application. Mac users should review setup options before subscribing or installing.