Help logging in to AlchemCharts

Use this page if your password does not work, you are not sure which email to use, or the software will not let you sign in.

Use the same email address connected to your AlchemCharts account, subscription, and support history.

Go to Login Reset Password

Quick Checks

Most login problems are email or password related

Check these before creating another account or changing your setup.

Confirm the email

Use the email connected to billing and market data access, not a different personal email.

Reset if needed

If the password does not work, reset it instead of guessing repeatedly.

Check connection

AlchemCharts needs internet access to sign in and load account/data status.

Common Login Issues

Choose the closest match

My password does not work.

1
Confirm the email address is typed correctly.
2
Use the forgot password page to reset your password.
3
Try logging in again after the reset is complete.

Reset Password

I did not receive the reset email.

1
Check spam, junk, promotions, or filtered folders.
2
Confirm you entered the correct account email.
3
Contact support if you still do not receive it.

I can log in on the website, but not in AlchemCharts.

Confirm AlchemCharts is installed, your internet connection is working, and you are using the same email and password. If the app shows an error, include the exact message when contacting support.

Installation Help Contact Support

I do not know which email I used.

Contact support. Include your name, possible email addresses, and any receipt or subscription details you can find.

Find My Account

Ready to try again?

Try logging in after checking your email and password. Contact support if login still fails.

Go to Login Contact Support