Setup help for AlchemCharts

Pick a topic

What do you need help with?

Choose the problem that best matches what you are seeing.

I cannot create an account Help with account creation, subscription, or payment. Account Help I cannot download AlchemCharts Help finding or starting the download. Download Help I cannot install AlchemCharts Help with Windows prompts, installer problems, or desktop setup. Installation Help I cannot find AlchemCharts after installing Help finding the desktop icon or opening the program. Find the App I cannot log in Help with email, password, or account access. Login Help My charts are blank Help with blank charts, missing data, or symbols not loading. Blank Chart Help I cannot see options or futures Help with market data access or exchange agreements. Data Help I need billing or cancellation help Help with subscription, payment, cancellation, or account questions. Billing Help

Start here

Try these quick checks first

Many setup problems are caused by one of these simple issues.

Make sure your internet connection is working.
Confirm you are using the same email address you used when subscribing.
Check whether your market data agreements are complete.
Restart AlchemCharts.
Restart your computer if the program will not open.
Check your Downloads folder if you cannot find the installer.
Contact support if your screen looks different from the guide.

Don't stay stuckDo not keep trying the same step over and over if it is not working. Contact support and we can help you move forward.

Downloads

Download problems

I clicked download but nothing happened.

1
Check the top-right or bottom-left of your browser for the downloaded file.
2
Open your Downloads folder.
3
Look for a file named AlchemCharts, AlchemCharts Setup, or something similar.
4
If you still cannot find it, try the download button one more time.
5
If it still does not work, contact support.

Browser download areaCheck your browser downloads area, then open the Downloads folder if needed.

Downloads folderLook for the newest AlchemCharts installer file.

Go to Download Page

I downloaded it more than once.

That is okay. Use the newest downloaded file. You can delete the extra copies later.

I cannot find my Downloads folder.

1
Click the folder icon on your taskbar to open File Explorer.
2
Look on the left side for Downloads.
3
Click Downloads.
4
Look for the AlchemCharts installer.

Windows Downloads folderOpen File Explorer and choose Downloads from the left side.

Installation

Installation problems

Windows shows a warning or security message.

Windows may show a warning when installing desktop software. If your screen matches the installation guide, follow the guide. If it looks different or you are unsure, stop and contact support.

Windows warning exampleStop and contact support if the warning does not match the written install guide.

Contact Support

The installer will not open.

1
Make sure the download finished.
2
Double-click the installer again.
3
If that does not work, right-click the installer and choose Open.
4
Restart your computer and try again.
5
If it still does not open, contact support.

Installation finished, but I cannot find AlchemCharts.

1
Look for the AlchemCharts icon on your desktop.
2
Click the Windows Start button.
3
Type AlchemCharts.
4
Click AlchemCharts when it appears.
5
If it does not appear, contact support.

Desktop iconLook for AlchemCharts on your desktop after installation.

Windows Start searchOpen Start and search for AlchemCharts if you do not see the icon.

Login

Login problems

I cannot log in.

1
Confirm you are using the email address you used when subscribing.
2
Check for typing mistakes in your email address.
3
Try resetting your password.
4
Make sure your subscription is active.
5
Contact support if you still cannot log in.

Reset Password Login Help Contact Support

I forgot my password.

Use the password reset link on the login page. If you do not receive the reset email, check your spam or junk folder.

Reset Password

I do not know which email I used.

Contact support. We can help you find the correct account.

Charts & data

Blank charts or missing data

My charts are blank.

Blank charts usually mean AlchemCharts is open, but something is preventing the chart data from loading.

Common causes:

Market data agreements are not complete.
Your account is not fully active yet.
You are not connected to the internet.
You entered a symbol incorrectly.
Your subscription is not active.
A firewall, antivirus program, or network setting is blocking data.

1
Check your internet connection.
2
Log out and log back in.
3
Try a common symbol.
4
Confirm your subscription is active.
5
Confirm your market data agreements are complete.
6
Contact support if the charts are still blank.

My Charts Are Blank - Contact Support

I cannot see options or futures.

Options or futures data may require completed exchange agreements or account activation. Contact support if you expected to have access but do not see the data.

Market data

Market data agreement help

Because AlchemCharts includes stocks, indexes, options, and futures data, some users need to complete exchange data forms before all data is active.

These forms are required

Exchange agreements are required by the data providers and exchanges. They are not optional.

Do not guess

If you are unsure how to answer a professional or non-professional subscriber question, contact support.

Some data may not appear immediately

Certain data may not be active until the forms are complete and your account is approved.

Open Market Data Help

What does professional or non-professional mean?

This is a market data classification required by exchanges. If you are unsure which applies to you, contact support before answering.

Why do I have to complete these forms?

The exchanges require these forms before they allow access to certain market data.

What happens if I skip the forms?

Some data may not work, including index, options, or futures data.

Billing

Billing and cancellation help

AlchemCharts is a monthly subscription. If you subscribed by mistake, are having trouble getting set up, or want to cancel, contact support quickly.

I have a billing question

Get help with payments, invoices, or subscription status.

Billing Help

I want to cancel

Review cancellation instructions before changing your account.

Cancellation Help

I cannot get AlchemCharts working

Contact support before cancelling. Most setup problems can be fixed.

Get Setup Help

ImportantIf you request cancellation by email, keep the cancellation confirmation for your records.

Still stuck?

If these steps do not solve the problem, contact AlchemCharts Support. Tell us what step you are on, what you clicked, and what you see on your screen.

Contact Support

When contacting support, include:

Your AlchemCharts account email
The step you are stuck on
What you clicked
What happened next
Any error message
A screenshot, if possible

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